TOWNHALL TRIVIA

In which week is Customer Service Week observed each year?

• First full week of November

• First full week of October

• Second full week of October

• Last full week of September

In what year was Customer Service Week first establised?

• 1978

• 1992

• 1986

• 2000

What is the primary purpose of Customer Service Week?

• Launch marketing campaigns

• Recognize and celebrate frontline customer service professionals

• Achieve annual profit goals

• Promote new product sales

Which organization founded Customer Service Week?

• • International Customer Loyalty Association

• • American Customer Satisfaction Index

• • Customer Experience Professionals Association

• International Customer Service Association

True or False: The theme of Customer Service Week remains the same every year.

• False

• Not so False

• True

• Not so True

Which hashtag is commonly used to promote Customer Service Week on social media?

• #Serve10

• #ThankACSR

• #CSW

• #CustomerServiceWeek

Which technology do customers most prefer for quick responses in customer service?

• Live chat

• Phone call

• Email

• Social media

What percentage (%) of dissatisfied customers do a typical business hear from?

• 84%

• 54%

• 24%

• 4%

In call center metrics, what does AHT stand for?

• Average Help Time

• Agent Handling Tolerance

• Average Handle Time

• Average Happiness Time

Which metric measures the percentage of issues resolved on the first customer interaction?

• Net Promoter Score (NPS)

• First Contact Resolution (FCR)

• Customer Effort Score (CES)

• Average Handle Time (AHT)