Guest Cycle

Identify the stages of guest cycle: Handling luggage

• Pre Arrival

• Arrival

• Occupancy

First hotel employees who come into contact with guests.

• Front Desk

• Bellman

• Housekeeper

The 3rd stage in guest cycle.

The sequence of Arrival Chronology

• Completion, Greeting, Transition, Registration

• Registration, Greeting, Transition, Completion

• Greeting, Registration, Completion, Transition

• Greeting, Transition, Registration, Completion

The last stage of guest cycle