Quality Improvement in Business

Define and discuss quality and quality improvement

Discuss the different dimensions of quality

Discuss the evolution of modern quality improvement methods

Discuss the role that variability and statistical methods play in controlling and improving quality

Describe the quality management philosophies of W. Edwards Deming, Joseph M. Juran, and Armand V. Feigenbaum

Discuss total quality management, the Malcolm Baldrige National Quality Award, Six Sigma, and quality systems and standards

Explain the links between quality and productivity and between quality and cost

Discuss product liability

Discuss the three functions: quality planning, quality assurance, and quality control and improvement

Brainstorm specific, measurable criteria that define the quality of this smartphone.