AM SPIKE WEEK 1 REVIEW

AM SPIKE WEEK 1 REVIEW

Professional Development

15 Qs

quiz-placeholder

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AM SPIKE WEEK 1 REVIEW

AM SPIKE WEEK 1 REVIEW

Assessment

Quiz

Other

Professional Development

Medium

Created by

K A

Used 2+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is our main tool for creating new cases?

Swoop

MS Dynamics

Avaya

AM Dashboard

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What do we call the number generated in AM Dashboard after a case has been created?

Client Case Number

Case Number

Job ID

Claim Number

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

If a caller gives us a job ID, where can we pull it up?

AM Dashboard

Swoop

MS Dynamics

AM Knowledge Center

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Are we required to create a phone call activity if we receive a call for case creation?

Yes

No

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What should we do if we don't have a record/contact card for a service provider or a destination?

Add it manually

Reach out to support

Transfer the call

Look for the next available SP/destination

6.

MULTIPLE SELECT QUESTION

10 sec • 1 pt

When are we required to create a case in MS Dynamics?

If we feel like it

If the client is USAA

If Swoop is down

If AM Dashboard is down

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What characters aren't used in a VIN?

O, I, Q

0, 1, 6

0, 1, 9

O, L, G

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