What is our main tool for creating new cases?

AM SPIKE WEEK 1 REVIEW

Quiz
•
Other
•
Professional Development
•
Medium
K A
Used 2+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Swoop
MS Dynamics
Avaya
AM Dashboard
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What do we call the number generated in AM Dashboard after a case has been created?
Client Case Number
Case Number
Job ID
Claim Number
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
If a caller gives us a job ID, where can we pull it up?
AM Dashboard
Swoop
MS Dynamics
AM Knowledge Center
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Are we required to create a phone call activity if we receive a call for case creation?
Yes
No
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What should we do if we don't have a record/contact card for a service provider or a destination?
Add it manually
Reach out to support
Transfer the call
Look for the next available SP/destination
6.
MULTIPLE SELECT QUESTION
10 sec • 1 pt
When are we required to create a case in MS Dynamics?
If we feel like it
If the client is USAA
If Swoop is down
If AM Dashboard is down
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What characters aren't used in a VIN?
O, I, Q
0, 1, 6
0, 1, 9
O, L, G
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