Virtual Care

What should members expect after sending a message to the doctor for an issue related to their K Health Virtual Text Visit or Virtual Primary Care Visit?

• An Immediate Response

• A Response within 30 min

• A Response within 30 days

• A Response within 1 hour

What must Anthem members do to access the K - Health app?

• Go through Sydney Health App

• Visit a local clinic.

• Call customer support.

• Go through Anthem.com

K Health offers 24/7 service for what type of care?

• Virtual Primary Care Services

• Chat with a Doctor

• Urgent/Acute Care Visit

• Speciality Care Visit

What service is not offered by K Health or Live Health Online?

• Urgent Care

• Surgery

• Primary Care

• Specialty Care

LiveHealth Online is available when?

• daily

• during business hours

• 24/7

• weekly

What is Talkspace?

• A platform used for Mental Health

• A platform used for Urgent Care

• A platform used for chatting other members

• A platform used for dating

True/False: Teenagers 13-17 years old can register for and use Talkspace.

• True

• False

What must Anthem members do to access LiveHealth Online?

• Go through Sydney Health App

• Call Member Services

• Visit a local clinic

• Go through Anthem.com

If the member is having issues connecting with their provider during a visit, how would you assist the member?

• Open the Virtual Care Task to document their issues and have them email [e-mail]

• Open the Virtual Care Task to document their issues and Transfer the member to [phone]

• Open the Virtual Care Task to document their issues and have them email [e-mail]

• Open the Virtual Care Task to document their issues and Transfer the member to [phone]

True/False: If your member has seen a provider virtually outside of Sydney Health/Sydney Care we would assist the member using the virtual care task?

• True

• False