Test d'ingresso Tecnica turistica
Authored by Gianluigi Rizzo
Business
10th Grade
Used 1+ times
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13 questions
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1.
OPEN ENDED QUESTION
30 sec • 1 pt
Percentuale che spetta alle ADV nel caso di vendita di servizi turistici per conto di altri operatori
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OFF
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Fase del ciclo cliente in cui il turista arriva nell'albergo dove ha prenotato la camera e richiede al portiere l'assegnazione della stessa
Live in
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Con la prenotazione ............................. il cliente effettua la prenotazione tramite un ADV intermediaria
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Fase del ciclo cliente in cui il turista lascia l'albergo e restituisce la chiave della camera al portiere
Check-out
Check-in
Room service
Live in
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Servizio offerto dall'albergo che consente al cliente di ordinare cibo e bevande direttamente in camera
Room service
Check-in
Check-out
Concierge
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Attività che il turista può svolgere per pianificare il suo soggiorno prima di arrivare in albergo
Prenotazione
Check-in
Check-out
Servizio in camera
7.
REORDER QUESTION
1 min • 1 pt
Riordina le fasi del ciclo cliente
Check out
Check in
Live in
Prenotazione
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