Lesson 1 Practicing Communication Skills

What is the exchange of information through the use of words or actions

• body language

• active listening

• communication

• mixed messages

What is postures, gestures, and facial expressions.

• body language

• mixed messages

• passive communication

• communication

What is a situation in which your words say one thing but your body language says another?

• body language

• mixed message

• passive communication

• active listening

What is it when you speak from your point of view to a message

• I message

• Aggressive communication

• communication

• body language

What communicator states his or her position in a firm but positive way?

• passive

• assertive

• aggressive

What type of communicator is overly forceful, pushy, hostile, or otherwise attacking in approach.

• assertive

• passive

• aggressive

What type of communicator has a tendency to give up, give in, or back down without standing up for his or her rights and needs?

• aggressive

• passive

• assertive

What means hearing, thinking, about, and responding to another person's message?

• active listening

• communication

• listening

• I messages

What is not part of good speaking skills

• Thinking before speaking

• use of I message

• wait your turn

• be honest

What is NOT a good listening skill?

• pay attention

• wait your turn

• make clear, simple statements

• mirror thoughts and feelings