IT Technician Quiz

As a technician, what is the first step in resolving and issue for a client

• Run a diagnostic test to test for the general issues of the computer system

• Open the machine then start troubleshooting

• Ask the client on what he or she needs on the machine in order to back it up before processing to troubleshoot the issue

A SATA cable in a computer desktop is used to connect which of the following device?

• Motherboard

• HDD

• Power Supply

• Processor

When securing a small office home office (SOHO) that has empty cubicles with unused network ports, which of the following can be used to secure ONLY the unused ports?

• Use DHCP addressing on the network.

• Disable the ports on the router or switch.

• Power down the router when it is not being used.

• Disable DNS on the network.

If a technician knows a clients IP address, which of the following command tools can be used to resolve this to the DNS name?

• NET USE

• TRACERT

• NSLOOKUP

• CMD

You are troubleshooting a printer. What are common symptoms of printer failure or other printer issues?

• Vertical line on the page

• Num lock indicator lights are on

• Failure to document cable and screw locations

• Failure to organize parts

Which of the following is a common location of the CMOS battery in a laptop?

• Under the keyboard

• Behind the removable hard drive

• Under the removable CD drive

• Behind the laptop battery

Which of the following allows a user to reset their password with a series of security questions that only the user should know?

• Permission propagation

• Administration

• Verification

• Authentication

A technician receives an error every time a workstation boots up. The technician needs to find out what process is responsible for the error. Which of the following utilities would be used FIRST?

• System Control Panel

• Task Manager

• Event Viewer

• MSCONFIG

Which of the following options in Windows is the best way to secure a workstation?

• ID badge

• Screensaver

• User education

• Disable Autorun

• Complex password

The BIOS of a computer helps a technician to mainly

• Know about some vital components of the computer hardware

• Know about a particular component of the computer hardware

• Clear virus from the computer system

• To ensure the computer system is working properly