PMP Quality Management Quiz

Quality is achieved when ___

• We exceed customer's every expectation.

• We exceed customer's expectation is some way or other.

• The defined requirements of the customers are fulfilled.

• The number of benefits far outweighs the number of defects.

Which of the following statements is TRUE regarding Precision and Accuracy?

• Precision and accuracy are the same.

• Precise measurements are not necessarily accurate, but accurate measurements are definitely precise.

• Precision cannot be measured accurately, and accuracy is never precise.

• Accuracy is correctness that the measured value is very close to the true value. Precision is consistency that the value of repeated measurements are clustered and have little scatter.

Modern quality management practices promote that:

• Inspection helps to identify problems; therefore it is a method of choice for quality management processes.

• Prevention helps to avoid problems, and reduces the overall costs of correcting them in the long run.

• Inspection and Prevention are both Tools and Techniques of the Quality Planning Process.

• Cost of Conformance will always be lower than the cost of nonconformance.

In the end, Quality is the responsibility of

• The Customer

• The Project Manager

• The Team Members

• The Senior Management

The Plan-Do-Check-Act cycle was created by:

• Dr Edwards Deming

• Dr Joseph Juran

• Philip Crosby

• Steven Covey

Perform Quality Assurance process is:

• Where the customer formally accepts the product.

• Where the customer performs a test of the product of the project to check for correctness of the work product.

• Where any variances are recorded as changes and sent to Change Control Board for review.

• Where it is determined if the standards are being met, work is continuously improved and problem areas are identified and fixed.

An Ishikawa diagram is the same as a

• Run Chart

• Fish Bone Diagram

• Pareto Chart

• Delphi Technique Diagram

Cost of failure detected internally is really an example of:

• Cost of conformance

• Quality Audit

• Cost of Warranty

• Rework

You are the project manager of for the Mind Your Own Music App software development project, and are in the execution phase. Your company's management has recently decided to get the ISO 9001 certification. As a result, you now need to make sure that your project complies and adhere to the additional requirements. An ISO 9001 certification helps in:

• Creating company's own standards for quality procedures.

• Ensuring that your organization maps its processes to a proven process methodology.

• Creating a fixed path for the entire company to follow strictly, without any deviations.

• Ensuring that your project used both quality control and quality assurance and integrates them within the project.

Six standard deviations equal to:

• 99.73%

• 68.26%

• 99.99985%

• 95%