Speak Like a Boss

What is definition of communication?

• Sender and receiver.

• Communication is the process of transmitting information, ideas or feelings from one person to another.

• Communication is through verbal and non verbal means.

• It involves input and producing output.

Role of English in Global Business

• Reduce one's ability to participate in an international negotiations.

• Secondary medium of communication across multinational corporations.

• Primary medium of communication across multinational corporations.

• Conducting a business meeting wisely

Key elements of an effective communication

• Coherence, main content, call to action and understandable

• Brevity, coherence, unambiguous and structured messages

• Clear, conciseness, coherence and profitable

• Clarity, brevity, logic and courtesy

It often complements verbal communication but can also convey messages on its own

• Crisis communication

• Visual communication

• Verbal communication

• Non-verbal communication

_____ communication occurs within an organization, involving upward, downward and horizontal communication.

• Departmental

• Internal

• External

• Governance

Upward communication is

• An employee providing feedback to their supervisor

• A CEO sending a company wide- email about a new strategic direction

• A sales executive sends and email to HR executive enquiring about annual leave

• Clients send email to company

Crisis management is

• Input --> Apology --> Compensation

• Input --> Process --> Output

• Input --> Press Conference --> Solution

• Output --> Process --> Input

Misunderstanding can be minimized by adapting language to the cultural context;

• Language and cultural sensitivity

• Crisis management

• Downward communication

• Language translator

Techniques for effective question-handling

• Active listening, formulate the response and feedback clearly and concisely

• Listening, process the solution and follow-up

• Hearing, listening and provide solutions

• Pausing to formulate response and give normal feedback

Becoming defensive, giving vague answers and going off-topic related to

• Handling questions

• Staying on topic

• Defensiveness

• Common pitfalls