Suggestive Selling Skills Quiz (TRADE)

What is the first step in the Suggestive Sales Call Model?

• Probing

• Pre-Call Planning

• Opening the Call

• Closing

What does SMART stand for in setting call objectives?

• Specific, Manageable, Achievable, Relevant, Time-sensitive

• Specific, Measurable, Achievable, Relevant, Time-bound

• Simple, Manageable, Achievable, Realistic, Timely

• Strategic, Measurable, Attainable, Relevant, Timed

Which of the following is NOT a component of call objectives?

• Specific

• Measurable

• Relevant

• Ambiguous

What is the purpose of customer profiling in pre-call planning?

• To understand the customer's needs and history

• To set a budget for the call

• To finalize the sales proposal

• To prepare promotional materials

What should you do when you encounter an objection during a sales call?

• Acknowledge and handle it accordingly

• Ignore it

• Change the subject

• End the call

What is an example of a verbal buying signal?

• Crossing arms

• Looking away

• Asking about delivery times

• Nodding

Which of the following is a step in presenting your purchase proposal?

• Summarize agreements

• All of the above

• Handle objections

• Elicit customer reaction

What is the main goal of the closing step in the sales call?

• To summarize the call

• To gather information

• To gain commitment from the customer

• To present the proposal

What is the purpose of post-call analysis?

• To celebrate success

• To prepare for the next call

• To record quality call notes and assess performance

• To finalize the sales proposal

Which of the following is a principle of active listening?

• Interrupting the speaker

• Encouraging dialogue

• Avoiding eye contact

• Focusing on your next question