Perm Theory and Perm Guest Experience

The guest experience begins with:

• draping

• the consultation

• gaining feedback and consent

• building rapport and trust

Greeting your client with a firm handshake is part of the __________ service essential

• consult

• connect

• complete

• create

Producing a functional, predictable and pleasing result is part of the ________ service essential

• consult

• connect

• complete

• create

Asking questions and analyzing the client's perm history and hair is part of the _________.

• consult

• connect

• complete

• create

Reinforcing the client's satisfaction is part of the _______ service essential.

• consult

• connect

• complete

• create

The client record houses the following information EXCEPT:

• perm rods used

• perm product

• processing time

• legal information

Draping at the beginning of a perm service should include a plastic cape and _________.

• neck strip

• towels

• paper towels

• cotton coil

What is applied to a clients hairline prior to the chemical phase of the perm service?

• conditioner

• moisturizer

• protective cream

• neutralizer

What length of the hair was Charles Nessler's heat permanent waving machine suitable for?

• very short

• medium

• long

• short

In 1926, the croquignole method of wrapping hair from the ends to the scalp was created. What is another name for this wrapping method?

• spiral method

• overlap method

• clamp method

• none of the above