Quiz September Mission - English

Quiz September Mission - English

Professional Development

21 Qs

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Quiz September Mission - English

Quiz September Mission - English

Assessment

Quiz

Fun

Professional Development

Practice Problem

Medium

Created by

Samudera University

Used 1+ times

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21 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

#1 Speak Like A Pro - Public Speaking for Professionals

One of the most important steps to Conquer Speech Anxiety?

Practice.

The more effective the practice will be. Stand up when rehearsing and actually speak aloud

Find a friendly face.

Seeing that smiling face (and maybe the occasional thumbs up) can give you a boost in the moment.

Visualize your success.

A common strategy for athletics and other performers works for speaking too.

Breathe. Take a few calming breaths before you go to the front of the room, and take another one before you begin

2.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

#1 Speak Like A Pro - Public Speaking for Professionals

How to properly avoid the usage of filler word ?

Repeat the first sentences
Use it before the next sentences
Occasionaly Paused and be silent
Quickly remember what comes next

3.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

#1 Speak Like A Pro - Public Speaking for Professionals

From the video above, the word Impromptu Refers to..

not rigidly following established form, custom, or rules
done without being planned, organized, or rehearsed
done instantly and without conscious thought or decision
not made or done willingly or by choice

4.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

#2 Customer Service Training: Dealing with Difficult Customers

What does ECA stand for in the ECA Method?

Engage, Communicate, Act
Empathy, Control, Advocacy
Evaluate, Control, Approach

Empathize, Collaborate, Analyze

5.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

#2 Customer Service Training: Dealing with Difficult Customers

-Finishing the interaction with the customer, which we must do in the right way.

-We have to choose our last words to help create advocacy.

-if possible, follow up with them.

Which method does the explanation above belong to?

Empathy
Control
Advocacy
Emotional

6.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

#2 Customer Service Training: Dealing with Difficult Customers

-Refocus the situation.

-which is confirm what they want.

-fix the situation, or find the best options to help the customer.

Which method does the explanation above belong to?

Empathy
Control
Advocacy
Emotional

7.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

#2 Customer Service Training: Dealing with Difficult Customers

Which of the following is NOT part of the ECA Method?

Empathy
Advocacy
Control
Apology

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