BigHand Application Quiz

What is the latest BigHand version of the BigHand application?

• BigHand 5.3

• BigHand 5.5

• BigHand 5.4

• BigHand 5.2

Which system do you use to access and monitor tickets?

• Jira

• Salesforce

• Asana

• Zendesk

Other than your queue (My queue), what queue do you monitor for tickets?

• General Support Queue

• IT Helpdesk

• Healthcare Workflow Management

• Customer Support

What should you check after reading the description of a ticket?

• Ticket ID

• Feed for any other information

• Client’s contact number

• Server configuration

What should be done if a customer reports a service failure?

• Inform the client and restart the services in the correct order

• Immediately restart the services without informing the client

• Log the issue and wait for instructions

• Check for software updates

In what order should the BigHand services be restarted?

• BigHand Services Host, BigHand Server, BigHand Security Broker Service

• BigHand Server, BigHand Security Broker Service, BigHand Services Host

• BigHand Server, BigHand Services Host, BigHand Security Broker Service

• BigHand Security Broker Service, BigHand Server, BigHand Services Host

Where can you find the patches for the BigHand application?

• \slonfs01\BigHand 5 HotDisk\5.5.x\5.5.1.0\The Patches\

• \server01\BigHand\Updates

• \bighand\downloads\patches

• \updates\BigHand5\patches

What tool is used for searching old tickets and guides?

• Salesforce

• Atlassian

• Both Salesforce and Atlassian

• Neither

What is the correct order of steps to patch the BigHand application?

• Stop service, backup config, apply patch, restart service

• Apply patch, stop service, backup config, restart service

• Stop service, apply patch, backup config, restart service

• Backup config, stop service, apply patch, restart service

What must be done if the size of C:\Bighand\BHServer\FileStore exceeds 80GB?

• Increase server storage

• Inform the client

• Check for potential issues

• Restart the server