Which of the following is NOT a step in the basic selling process?
2.2 Sales Basics Knowledge Check (RIF)

Quiz
•
Education
•
12th Grade
•
Hard
TROY HILL
Used 1+ times
FREE Resource
7 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Making a connection
Recite product features
Personalize service
Assess needs
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following describes a type of question cannot be reasonably be answered with "yes" or "no"?
A leading question
An open question
An open-ended question
A closed-ended question
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following describes a type of question that is designed to elicit a "yes" or "no" answer?
A leading question
An open question
An open-ended question
A closed-ended question
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which term best describes hearing and understanding what a speaker is saying out loud and any messages suggested behind the words?
Patient listening
Foundational listening
Active listening
Passive listening
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is the best way to demonstrate that you have understood a customer?
Restate and summarize their needs
Ask the customer to repeat what they said
Restate the customer's exact words
Ask a customer a follow-up question
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of upselling?
"I also have this other laptop that has most of the same features as the one you're looking at, but at a lower price-it's on sale!"
"I'm sure you'll love those basketball sneakers. Do you also need any T-shirts or shorts?"
"I love the TV model you're looking at; let me show you a different model with similar features, for the same price, so you can see another brand."
"Would you like that as a meal? You can get free, plus a medium drink, for an extra $2.00."
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a customer was about to purchase a soccer ball, which of the following would be the best item to try to cross-sell?
A basketball
Soccer shorts
A soccer goal frame and net
A baseball bat
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