2.2 Sales Basics Knowledge Check (RIF)

2.2 Sales Basics Knowledge Check (RIF)

12th Grade

7 Qs

quiz-placeholder

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2.2 Sales Basics Knowledge Check (RIF)

2.2 Sales Basics Knowledge Check (RIF)

Assessment

Quiz

Education

12th Grade

Hard

Created by

TROY HILL

Used 1+ times

FREE Resource

7 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a step in the basic selling process?

Making a connection

Recite product features

Personalize service

Assess needs

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following describes a type of question cannot be reasonably be answered with "yes" or "no"?

A leading question

An open question

An open-ended question

A closed-ended question

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following describes a type of question that is designed to elicit a "yes" or "no" answer?

A leading question

An open question

An open-ended question

A closed-ended question

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which term best describes hearing and understanding what a speaker is saying out loud and any messages suggested behind the words?

Patient listening

Foundational listening

Active listening

Passive listening

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is the best way to demonstrate that you have understood a customer?

Restate and summarize their needs

Ask the customer to repeat what they said

Restate the customer's exact words

Ask a customer a follow-up question

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of upselling?

"I also have this other laptop that has most of the same features as the one you're looking at, but at a lower price-it's on sale!"

"I'm sure you'll love those basketball sneakers. Do you also need any T-shirts or shorts?"

"I love the TV model you're looking at; let me show you a different model with similar features, for the same price, so you can see another brand."

"Would you like that as a meal? You can get free, plus a medium drink, for an extra $2.00."

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer was about to purchase a soccer ball, which of the following would be the best item to try to cross-sell?

A basketball

Soccer shorts

A soccer goal frame and net

A baseball bat