Contact Center Services Quiz

What do Contact Center Services assist companies with?

• Creating advertisements

• Managing finances

• Hiring new employees

• Connecting with clients

Which of the following is NOT a channel used by Contact Center Services?

• Voice chat

• Text messaging

• Email

• Video conferencing

What type of customer assistance does a contact center enable?

• Limited-channel

• Omnichannel

• No-channel

• Single-channel

Which service offers more options than a call center?

• Email Service

• Fax Service

• Contact Center

• Social Media

Which of the following is a popular channel for communication?

• Smoke signals

• Telegraph

• Voice chat

• Pigeon post

What is one of the main functions of a contact center?

• To manage inventory

• To sell products

• To assist customers

• To conduct interviews

Which of the following is a method of communication used in contact centers?

• Fax

• Carrier pigeons

• Letter writing

• In-person meetings

What type of messaging is included in Contact Center Services?

• Instant messaging

• Text messaging

• Postal messaging

• All of the above

Which of the following is a benefit of using a contact center?

• Omnichannel support

• Limited customer interaction

• Fewer services

• Higher costs

What is a common feature of contact centers?

• Only email support

• No customer support

• Multiple communication channels

• Only phone calls