CS Week 2024 Self service feedback

What is this year's CS Week theme?

• Team Service

• Celebrate Service

• Above & Beyond

• The Power of Service

Which myGenie+ feedback rating would you award for excellent assistance?

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Does ICT Service Desk operate on the weekends?

• No

• Yes

Select from the following, myGenie+ feedback rating available upon ticket closure. (multiple selection)

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What are the main colors of CS Week 2024? (multiple selection)

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Based on feedback below, which is considered a constructive feedback?

• Good

• Bad service

• Didn't solve my issue

• The system interface is great however the features can be improved further

What is Registrar support scope of work?

• Incident and Issue

• Request fulfillment

• Check finance related queries

Why do we celebrate Customer Service Week? (multiple answer)

• Recognize frontline staffs for their works

• Boost morale, motivation and teamwork

• To create more stress at work

• Create awareness in the organization regarding customer service

Which support desk handles TravEx process/claim/request/rejection status?

• Finance Service Desk

• Incident Management

• ICT Service Desk

Which self-service ticket platform allows you to log ticket and initiate live chat with agents

• AppCentre

• myPETRONAS

• Outlook

• myGenie+