Refresher Training September 2024

Where should you check to verify room type availability to avoid overselling?

• With a manager or supervisor

• Using another reservation

• The "property availability" tab

When booking with the CASINO rate plan, what will the folio automatically configure to?

• RMRF & DIRMKT

• HOSTED

• RMTRN

How should the additional guest fee be adjusted for paying guests?

• 
  It should not be adjusted

• 
  It will automatically adjust into the total room rate

• It should be manually added

• 
  It should be added to the folio

What is the unit price for each additional guest per day when using Comps/Casino Offers?

• $20

• 
  $30

• $25

• $35

When should you add a note on a reservation?

• When a manager is okaying an override

• When a host is overriding and H level or multiple rooms on the same night for the same guest

• When placing a guest in to a room type other than what was requested due to availability

• When the guest has a certain request or preference

• All of the above

Where should the additional guest fee be added on a comp stay?

• it doesn't need to be added

• in the notes section

• in add-ons using the "PERSON" transaction code

What should you do to avoid double bookings with casino offers?

• 
  Ignore the guest’s linked offers

• Allow multiple bookings for the same guest

• 
  Always cross-check the guest’s linked offers in Offer Redemption

• Book multiple rooms without informing the guest

Under which rate plan should the room be booked to earn the Valor Monday offer?

• COMP

• BAR

• CASINO

• KIOSK

What does the Valor Monday hotel offer include?

• A free room upgrade

• A 1-night stay and a $100 Resort Credit

• Nothing

What basic extended benefit do Black Card and Top 50 VIPs have regarding late check out?