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Refresher Training September 2024

Authored by Cierra Whitney

Other

Professional Development

Used 4+ times

Refresher Training September 2024
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17 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where should you check to verify room type availability to avoid overselling?

With a manager or supervisor

Using another reservation

The "property availability" tab

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When booking with the CASINO rate plan, what will the folio automatically configure to?

RMRF & DIRMKT

HOSTED

RMTRN

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should the additional guest fee be adjusted for paying guests?


It should not be adjusted


It will automatically adjust into the total room rate

It should be manually added


It should be added to the folio

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the unit price for each additional guest per day when using Comps/Casino Offers?

$20


$30

$25

$35

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When should you add a note on a reservation?

When a manager is okaying an override

When a host is overriding and H level or multiple rooms on the same night for the same guest

When placing a guest in to a room type other than what was requested due to availability

When the guest has a certain request or preference

All of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where should the additional guest fee be added on a comp stay?

it doesn't need to be added

in the notes section

in add-ons using the "PERSON" transaction code

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do to avoid double bookings with casino offers?


Ignore the guest’s linked offers

Allow multiple bookings for the same guest


Always cross-check the guest’s linked offers in Offer Redemption

Book multiple rooms without informing the guest

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