
General Knowledge Uisce Éireann Quiz
Authored by Patryk Kromer
Information Technology (IT)
Professional Development
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23 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is Uisce Éireann a subsidiary of?
Ervia
Irish Water
Bord Gáis Éireann
Local Authorities
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When did Uisce Éireann take over responsibility for public water and wastewater services from the Local Authorities?
1st January 2016
January 2015
1st January 2013
1st January 2014
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who is the economic regulator for Uisce Éireann?
The Irish Government
Ervia
he Environmental Protection Agency (EPA)
The Commission for Regulation of Utilities (CRU)
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be avoided when logging a contact?
Capturing all necessary information
Using shorthand or acronyms
Using respectful language
Being clear and concise
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important to log a customer contact?
To provide a full and complete communication history of our interactions with the customer
To track performance
To manage inventory
To monitor social media activity
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the impact of not logging or incorrectly logging a contact?
It can reduce the workload of agents
It can improve customer satisfaction
It has no impact
It can result in additional outbound calls to customers to gather missing information
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does NDTFR stand for?
Non-Domestic Tariff Harmonization Regulation
National Domestic Tariff Framework Review
Non-Domestic Tariff Harmonization Review
Non-Domestic Tariff Framework Review
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