Security Audit Support Document Quiz

What does GAR stands for?

• Global Account Representative

• Global Account Responsible

• Global Account Rookie

• Global Account Report

What is the SOP that help us identify the process for something out of the scope of work?

Name an example of how we can notice that the account is not under the correct IMGA

An ongoing issue with the rates can be fixed with a credit on the account

• TRUE

• FALSE

How many months before the expiration of a global agreement must the CAM create a Renewal opportunity to initiate the internal process?

• 24

• 36

• 12

• 6

Please explain what is the purpose of the following SOP:
Complex Customer Challenges (non-billing)

For an account merge. Match the following responsibility with the appropriate team:

Ensure the customer's information is up-to-date according to their requests.

• GAM

• GAR

• CSM

• Account setup team

Who should a customer contact via email to request a type of audit?

• Facilities Manager

• Operations Manager

• GAR/CSM/GAM

• GST

What is the first step when trying to solve a customer's complex billing issue?

What is the system the customer's may use to download reports

• SKP

• IMC

• Oracle

• Salesforce