KSA to Egypt 2

The business should send the receipt of payment to reactivate his account, after paying through

(Choose All Correct Answers)

• E-Wallet

• Fawry

• Charge balance

• Bank

The business can link his order with the smart sticker through Bosta.co

• False

• True

Business contacted us complaining that the star didn't come to pick up his orders yesterday and he make another one today

(choose all correct answers)

• Raise a ticket to the Tech Support.

• Raise a ticket to the investigation team.

• Raise a ticket to the concerned hub.

• Raise a ticket to the delivery experience.

If the business asks to change the pickup address (4209 Picking Up), what we should do

(choose all correct answers)

• Ask the business to cancel it

• Raise a ticket to the hub to cancel it

• Raise a ticket to the hub to change the address

• Cancel it from your side

• Ask the business to create a new one

Order 34593 (Out for return) the business asked to contact him via whatsapp, we should

• Raise a open ticket to the concerned hub

• Raise a closed ticket to the concerned hub

• Take the action from your side

• Ask him to add this instruction on the delivery note from his side

27564 Material order (Delivered on 5 May)

The business "Bronze" contacted us on 9 May and asked to exchange it, we should

• Advise him that we can't take this action + Reason

• Raise a ticket to the concerned hub

• Raise a ticket to the flyer validation

• Raise a ticket to the delivery experience

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Order 283749 (Deliver type) has an 1st exception (No answer) and the consignee confirmed that no one contacted him

• Raise a ticket to the concerned hub to restart the order

• Ask him to refer back to the business to create a new order

• Raise a ticket to the concerned hub to push the next attempt

• Raise a ticket to the delivery experience team to validate the attempt

Order 283749 (Exchange type) has an exception (Refused)

The consignee confirmed that the courier refused to deliver it to his address.

(choose all correct answers)

• Raise a ticket to the concerned hub to restart the order

• Raise a ticket to the delivery experience - SLA 24 WH

• Raise a ticket to the delivery experience - SLA 48 WH

• Raise a ticket to the investigation team

The business (Gallery) requested 20 Small flyers, which were delivered on April 30th. They want to exchange them on May 1st. We should

• Raise a ticket to the concerned hub

• Advise him that we can't take this action + Reason

• Raise a ticket to the flyer validation

• Raise a ticket to the delivery experience

The consignee asked to change his address for Order 94475 CRP (Requested)

(choose all correct answers)

• The next attempt will take 24 WH.

• • The next attempt will take 48 WH.

• Send him the tracking link to take the action

• Take the action from your side