B2O 5.3 FUNCTIONAL LANGUAGE

Complete the sentences from the video using the words and phrases below.

1. I'm afraid you're not seeing ​ (a)   here.

2. I take on board what ​ (b)   .

3. There's room for ​ (c)   , I agree.

4. 4. I'm not sure what you're saying is necessarily (​ (d)   / quite true).

5. 5. You have to remember that (we predicted ​ (e)   / I warned your sales might fall).

• the big picture
• you're saying
• improvement
• accurate
• this might happen

Complete the sentences from the video using the words and phrases below.

1. 1. I can see your ​ (a)   .

2. 2. That's ​ (b)   to think about.

3. 3. We've talked about ​ (c)   .

4. 4. I understand what you're saying, ​ (d)   .

5. 5. I ​​ (e)   the point you're making, but not necessarily how you're making it.

• point
• useful
• this before
• and why
• appreciate

Match the strategies for handling challenging feedback with the dialogues

A:     It's your fault. You sent the wrong report and now I have to correct everything.     

 

B: I don't agree. It was you who sent the wrong report template in the first place.

• Accepting criticism

• Defending your position

• Finding out more

• Pushing back

• Neither accepting nor rejecting but committing to reflect on the feedback

Match the strategies for handling challenging feedback with the dialogues

A: There are too many mistakes in your work. You need to improve.     

 

 B: Could you tell me some more about the mistakes?

• Accepting criticism

• Defending your position

• Finding out more

• Pushing back

• Neither accepting nor rejecting but committing to reflect on the feedback

Match the strategies for handling challenging feedback with the dialogues

A:So, are you going to change? You need to change.     

 

 B: I'm not sure yet. You've given me some interesting things to think about. Thanks. I'll get back to you.

• Accepting criticism

• Defending your position

• Finding out more

• Pushing back

• Neither accepting nor rejecting but committing to reflect on the feedback

Match the strategies for handling challenging feedback with the dialogues

A:Your team often causes delays by asking too many questions. It really disrupts the project timelines.     

 

 B: We can't deliver our project reports until we have enough information. We need to ask questions.

• Accepting criticism

• Defending your position

• Finding out more

• Pushing back

• Neither accepting nor rejecting but committing to reflect on the feedback

Match the strategies for handling challenging feedback with the dialogues

A:You often interrupt others in meetings and it affects the atmosphere for everyone else.     

 

 B:OK, that's a fair point. I know I need to do something about that and I'll try to not let it happen again.

• Accepting criticism

• Defending your position

• Finding out more

• Pushing back

• Neither accepting nor rejecting but committing to reflect on the feedback