Scheduling Part 3: Post Lecture Knowledge Check

One strategy to minimize late patients disrupting the schedule is to have them arrive 2 hours before their appointment.

• True

• False

Which of the following is NOT a recommended action for managing patients without appointments?

• Establish a provider-determined policy for handling walk-ins.

• Turn away all patients who arrive without an appointment, regardless of their condition.

• See patients who need immediate attention, even without an appointment.

• Briefly consult with non-urgent patients and schedule a future appointment if needed.

Which of the following steps is not included in the patient-initiated appointment cancellation process?

• Remove the original appointment from the schedule.

• Schedule a new appointment for the patient.

• Do not allow the patient to come back after one missed appointment

• Record same-day cancellations and reasons in the patient's medical record.

When a provider cancels an appointment, what should not be done?

• Offer options for patients who have already arrived

• Contact patients to inform them of the cancellation if a provider is unavailable due to emergency

• Call and reschedule patients with appointments that are later in the day

• Tell the patient the providers location and reason for the cancellation

When sending a patient mail, you should always send standard mail.

• True

• False