Housekeeping Services Quiz

What is the primary responsibility of a housekeeper?

• Cooking meals for guests

• Ensuring cleanliness and order

• Managing hotel finances

• Handling guest check-ins

Which of the following is NOT an example of an interpersonal skill?

• Ability to cope with change

• Ability to listen

• Ability to communicate clearly

• Ability to manage conflict

What does the status code 'OC' stand for?

• Occupied Dirty

• Occupied Clean

• Out of Order

• Vacant Ready

What is the purpose of a housekeeping status report?

• To update room availability

• To track guest complaints

• To manage staff schedules

• To record financial transactions

Which of the following is a basic function of a room attendant?

• Cleaning and maintaining guest rooms

• Managing the front desk

• Preparing meals for guests

• Handling guest reservations

What is the first step in the cleaning process of a guest room?

• Making the bed

• Vacuuming the floor

• Emptying trash cans

• Dusting surfaces

What does the term 'turn down service' refer to?

• Cleaning the room in the morning

• Preparing the room for sleeping

• Checking out guests

• Restocking room supplies

Which of the following is an example of a bathroom amenity?

• Bedside alarm clock

• Shampoo

• Mini-fridge

• High-definition television

What is the significance of following hotel house rules?

• To increase hotel revenue

• To limit guest access to facilities

• To ensure guest satisfaction and safety

• To reduce staff workload

What should a housekeeper do if a guest has a 'Do Not Disturb' sign on their door?

• Call the guest on the phone

• Ignore the room until checkout

• Knock and announce housekeeping

• Enter the room anyway