Quiz on Guest Orientation and House Rules

What is the required down payment to confirm a reservation?

• 100%

• 75%

• 50%

• 25%

What should guests do with their room keys before leaving the premises?

• Take them home

• Hide them in the room

• Endorse them to the front desk

• Leave them on the bed

Which of the following is NOT a common problem related to housekeeping?

• Failure to restock room with amenities

• Theft complaint of guest

• Physical injuries related to work

• Employee’s complaint about the tip given by a guest

What is the check-in time for overnight stays?

• 2:00 PM

• 3:00 PM

• 4:00 PM

• 1:00 PM

What action should be taken if a suspicious object is found in the hotel?

• Ignore it

• Move it to a safe place

• Touch it to inspect

• Report it to the Security Office

What is the consequence of violating house rules?

• Warning only

• Cancellation of reservation

• Free accommodation

• No consequences

Which of the following is true regarding hotel liability?

• The hotel is not liable for lost, stolen, or damaged items

• The hotel is liable for lost items

• The hotel guarantees safety of all items

• Guests should keep valuables unattended

What should you do if an unknown visitor asks for a guest's room number?

• Give the room number

• Ask for the guest's name

• Ignore the visitor

• Tell the visitor to wait

What is the maximum occupancy rule in hotels?

• No limit on guests

• Occupancy limits are flexible

• Strictly observed with extra charges for excess

• Guests can bring as many people as they want

What should be done if there are observed safety hazards?

• Report them immediately

• Ignore them

• Fix them yourself

• Notify the guests