Communication in Organizations Quiz

What is the primary purpose of communication in organizations?

• To increase hierarchy

• To transmit and understand information

• To create conflicts

• To decrease employee engagement

Which of the following is a component of effective communication encoding?

• Motivation of the sender

• Ambiguity in messages

• Lack of feedback

• None of the above

What type of communication includes facial expressions and gestures?

• Verbal communication

• Non-verbal communication

• Written communication

• Electronic communication

What is a major disadvantage of email communication?

• It conveys emotions well

• It reduces communication volume

• It can lead to information overload

• It encourages polite interactions

Which medium is considered to have high media richness?

• Text messages

• Emails

• Face-to-face meetings

• Written reports

What is a barrier to effective communication often caused by too much information?

• Filtering

• Information overload

• Language differences

• Non-verbal cues

Which of the following is a characteristic of active listening?

• Interrupting the speaker

• Summarizing what has been said

• Ignoring non-verbal cues

• Formulating a response while speaking

How does social acceptance influence communication?

• It decreases the need for feedback

• It affects the choice of communication channel

• It eliminates misunderstandings

• It promotes hierarchical communication only

What type of communication is characterized by a cluster chain pattern?

• Formal communication

• Grapevine communication

• Direct communication

• Non-verbal communication

Which communication channel is most persuasive?

• Written communication

• Spoken communication

• Email communication

• Social media communication