Communication Breakdown Quiz

Identify the barrier to communication in this statement. A flavored drink has marketed itself as a healthy drink, much to the dismay of health experts.

• Filtering

• Interpersonal

• Language

• Physical

Identify the barrier to effective communication in the following situation. There is a construction happening in the house of Aling Nena. She went to her son’s room which was too messy and too hot. She was disturbed that she wasn’t able to communicate to her son properly.

• Filtering

• Language

• Physical

• Psychological

What language barrier is present in this scenario? Maria’s cousin said that she’s going to study about journal entries in accountancy. Maria thought that journal entry means writing personal insights and reflections, and was confused what it has to do with accounting.

• Accent

• Foreign Language

• Jargons

• Slang

What prevents effective communication when the receiver of the message feels threatened and he/she responds in ways to stop the conversation or responds in ways leading to further misunderstanding?

• Emotions

• Lack of focus

• Environmental noise

• Stereotyping and Generalizing

Tobias recognizes the negative features of the conversation he has with his senior staff overshadowing numerous positive ones, which leads to unnecessary feedback. Tobias fails to respond because of his _______________.

• Assuming similar interpretations

• Distorted focus

• Environmental noise

• Stereotyping and Generalizing

Shaira is shy and having a difficult time being assertive. What effective communication skill does she lack of?

• Lack confidence

• Lack flexibility

• Lack sensitivity

• Lack experience

What is the best response when you experience information overload?

• Focus on the relevant information and central points that are given.

• Mix the relevant and irrelevant details that are suggested.

• Listen to everything even though it might not benefit you.

• Prioritize the supporting details that are being conveyed.

Which of the following is an example of emotional noise?

• Carlo studies his lessons despite the loud party in the neighborhood.

• Danica feels demotivated after being reprimanded by her supervisor.

• Eloisa talks too fast that her listeners could not comprehend what she’s saying.

• Gerald finds it hard to simplify abstract and complex ideas.

Which of the following is an example of contrasting cues?

• Saying one thing and doing something else

• Dividing people according to their opposing opinions.

• Inferring information without checking its validity and accuracy.

• Using high-sounding words to impress people from different fields.

Which of the following is NOT an example of dysfunctional responses?

• Giving an irrelevant answer.

• Disregarding someone’s opinion.

• Focusing on the issue instead of the person talking.

• Interrupting others while they speak.