Professional Communication

Communication between a business and its employees is called which of the following?

• External communication

• Public relations

• Internal communication

• Employer relations

Which of the following is NOT a field of external business communication?

• Public relations

• Media relations

• Advertising

• State of the company address

Which of the following is paid communication which attempts to influence opinion?

• Advertising

• Public relations

• News articles

• Publicity

An in-depth examination of a particular subject defines which of the following?

• Case study

• Proposal

• Report

• Memo

Which of the following is NOT included in the listening process?

• Hearing

• Speaking

• Focusing

• Understanding

Which of the following occurs when the receiver listens only to the content and not the feeling of the message?

• Appreciative listening

• Evaluative listening

• Full listening

• Deliberative listening

Which of the following is defined as listening for pleasure or recreation?

• Appreciative listening

• Evaluative listening

• Full listening

• Deliberative listening

Which of the following presentation types is used to get the audience to act or change a behavior or belief and has emotional appeal?

• Motivational

• Informative

• Generic

• Forum

When making an introduction, who should be introduced first?

• A child

• A teenager

• A college student

• A principal of a school

Which of the following can be defined as analysis, evaluation or judgment?

• Criticism

• Motivation

• Etiquette

• Behavior