Operational Planning Quiz

What is the primary purpose of operational planning?

• To manage human resources

• To conduct market research

• To achieve strategic goals

• To create financial reports

Which of the following is NOT an operational objective?

• Increase Employee Turnover

• Enhance Customer Satisfaction

• Reduce Costs

• Improve Efficiency

What does process optimization involve?

• Streamlining workflows

• Increasing marketing budget

• Expanding product lines

• Hiring new staff

Which resource is NOT considered a physical resource?

• Infrastructure

• Equipment

• Facilities

• Data

What is the first step in operational risk management?

• Risk Mitigation

• Risk Monitoring

• Risk Assessment

• Risk Identification

What is a key component of implementing operational plans?

• Customer Surveys

• Financial Audits

• Resource Deployment

• Market Analysis

What do Key Performance Indicators (KPIs) measure?

• Employee satisfaction

• Customer demographics

• Market trends

• Operational performance

Which of the following is part of continuous improvement?

• Customer feedback

• Employee recruitment

• Annual budgeting

• Periodic reviews

What is the goal of enhancing customer satisfaction?

• To improve technology

• To increase production

• To meet customer expectations

• To reduce costs

Which strategy involves leveraging new technologies?

• Risk Assessment

• Technology Adoption

• Process Optimization

• Resource Management