Communication Skills Quiz

What is the statement that will you a phrase such as "I understand" or nod their head?

• Confirmation statement

• Question statement

• Aggressive statement

• Involvement statement

Give the meaning of interpersonal.

• The way you interact with someone

• The way you think about someone

• The way you avoid someone

• The way you compete with someone

What is another word that means "being on time"?

• Punctual

• Late

• Early

• Delayed

What is the behavior that laughs it off and is a smooth talker?

• Social Submissive

• Aggressive

• Involver

• Quiet Submissive

Which behavior is the most positive and is helpful and is a team player?

• Involver

• Aggressive

• Social Submissive

• Quiet Submissive

Which behavior did Andrew portray?

• Aggressive

• Involver

• Social Submissive

• Quiet Submissive

What step is "Own what you say" in the POP method?

• 2nd step

• 1st step

• 3rd step

• 4th step

What is the statement to you wait for a response and its normally 8-15 seconds?

• Silence

• Confirmation

• Question

• Aggression

Who is the most quiet but resentful and will not say anything? Which behavior style is this?

• Quiet Submissive

• Aggressive

• Involver

• Social Submissive

What is the question to where you only want a short response, e.g. yes or no?

• Closed-ended

• Open-ended

• Confirmation

• Aggressive