Business Email Quiz

What is the first thing your recipient sees in their inbox when they receive your email?

• The greeting

• The subject line

• The closing

• The main body

What should you include in the closing of a business email?

• Informal phrases

• Your name and contact information

• The purpose of your email

• Background information

What is the benefit of a clear subject line in a business email?

• It makes the email look longer

• It helps the recipient understand the purpose of your email

• It allows you to use informal language

• It makes the email more personal

Match the following actions with their impact on maintaining a professional tone in a business email:

• Can make the email seem informal and unprofessional

• Proofreading the email

• Ensures the email is clear and free of errors

• Including a signature

• Sets a respectful and professional tone

• Using slang and emoticons

• Provides contact information and adds professionalism

• Using a professional salutation

Which of the following is a professional closing for a business email?

• "See ya"

• "Best regards"

• "Later"

• "Cheers"

Match the following purposes with their corresponding parts of a business email.

• CC/BCC

• To provide a brief description of the email's purpose

• Signature

• To list the recipients of the email

• Salutation

• To greet the recipient professionally

• Subject

• To include the sender's contact information

(a)   should be used judiciously and only include necessary recipients.

• Attachments
• Reply All
• Humor
• Fonts and colors

Why would you put a recipient as "Bcc?" (a)  

• To include the main recipient
• To let everyone know all recipients
• To hide email address from other recipients
• To include the subject of the email

(a)   should be included in the subject line of an email.

• The main content of the email
• The recipient's name
• The purpose of the email
• The sender's name

What should be the first line of the body of a formal email?

• A greeting

• The main content

• The subject

• The recipient's name