REG-E

REG-E

Professional Development

10 Qs

quiz-placeholder

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REG-E

REG-E

Assessment

Quiz

Education

Professional Development

Medium

Created by

Rammy Martinez

Used 34+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An incoming deposit is a valid allegation type

Yes

No

2.

FILL IN THE BLANK QUESTION

45 sec • 2 pts

What should we check when we start a late/missing transfer?

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If there is an error, what macro should we use?

Investigation Shows Error

Intro: Hi Sorry

Acknowledge

Investigation Shows No Error

4.

FILL IN THE BLANK QUESTION

1 min • 3 pts

Media Image

"My payments usually take less than this one, what happened?"

Is there an error?

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a CST allegates a cancelled transfer without informing them; what remedy should we apply?

Send to the Regulation E team

Refund Fees

Free Free-Voucher

Apologies

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The CST is trying to download a Balance Statement and he is having issues, what should we do?

Download the document and send it to the CST

Escalate to CSI

Escalate via Slack

Offer Troubleshooting

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

A Wise CST in Canada is alleging an error as they're from the US. Is it valid?

No, because he's not in the US

Yes, because he is a US citezen

No, because he is in Canada

Yeah, because he is alleging and error

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