REG-E

An incoming deposit is a valid allegation type

• Yes

• No

What should we check when we start a late/missing transfer?

If there is an error, what macro should we use?

• Investigation Shows Error

• Intro: Hi Sorry

• Acknowledge

• Investigation Shows No Error

"My payments usually take less than this one, what happened?"

Is there an error?

If a CST allegates a cancelled transfer without informing them; what remedy should we apply?

• Send to the Regulation E team

• Refund Fees

• Free Free-Voucher

• Apologies

The CST is trying to download a Balance Statement and he is having issues, what should we do?

• Download the document and send it to the CST

• Escalate to CSI

• Escalate via Slack

• Offer Troubleshooting

A Wise CST in Canada is alleging an error as they're from the US. Is it valid?

• No, because he's not in the US

• Yes, because he is a US citezen

• No, because he is in Canada

• Yeah, because he is alleging and error

You've investigated and the error occurred over 10 days ago, what are the next steps?

• Send macro "Shows Error" and offer a free fee voucher

• Send to the CSI team

• Escalate to the Regulation E team

Fill the blank: CST is alleging a late missing transfer. Due to x team it is not a valid allegation.

Is there's an error if there is a CS update and a Canadian CST reports the issue

• No

• Yes