
REG-E

Quiz
•
Education
•
Professional Development
•
Medium
Rammy Martinez
Used 34+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An incoming deposit is a valid allegation type
Yes
No
2.
FILL IN THE BLANK QUESTION
45 sec • 2 pts
What should we check when we start a late/missing transfer?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If there is an error, what macro should we use?
Investigation Shows Error
Intro: Hi Sorry
Acknowledge
Investigation Shows No Error
4.
FILL IN THE BLANK QUESTION
1 min • 3 pts
"My payments usually take less than this one, what happened?"
Is there an error?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a CST allegates a cancelled transfer without informing them; what remedy should we apply?
Send to the Regulation E team
Refund Fees
Free Free-Voucher
Apologies
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The CST is trying to download a Balance Statement and he is having issues, what should we do?
Download the document and send it to the CST
Escalate to CSI
Escalate via Slack
Offer Troubleshooting
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
A Wise CST in Canada is alleging an error as they're from the US. Is it valid?
No, because he's not in the US
Yes, because he is a US citezen
No, because he is in Canada
Yeah, because he is alleging and error
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