Partner Support OJT

What system grants us access to be able to reset an OLB Password?

• Visa DPS

• Billpay

• Compass

• Digital Insight (NCR)

• Vertifi

Which system does Partner Support have access to unlock/reset partners log in credentials?

• Symitar

• Lobby Tracking

• Simplexes

• Meridian Link

• Truechecks

How long is an OLB temporary password good for?

• 240 Minutes

• 120 Minutes

• 30 Minutes

• 60 Minutes

When searching for a check image that was deposited into our ATM, what search criteria do we use in Image Center?

• Date, Amount, Account Number 

• Date, Amount, Secondary Account Number

• Date, Amount, Receiving User

• Date, Amount, Receiving Device 

• Date, Amount, Check Number 

Which of these check deposit types cannot be located in Image Center (IC User)?  

• Teller-assisted deposits

• PTM/PEC Deposits

• Mobile Deposits

• ATM Deposits

• None of the above

When using Vertifi, what search criteria do we use to locate a check?  

• Date

• Amount

• User Number

• Both A and B

• Both A and C

What is the default single check deposit limit in Vertifi?

• $25,000

• $35,000

• $20,000

• $15,000

• $50,000

What are the limits for standard external transfers?

• $2,000/transaction

• $6,000/transaction 

• $4000/day 

• Both B and C

• Both A and C

If a partner is requesting that we check on the status of a Money Order, what system do we use?  

• Vertifi

• Symitar IC Transaction Code

• Compass

• MoneyGram

• Image Center (IC User)

When a partner is processing a loan, what is the fun catch phrase we are taught to use during this process?  

• “Stop, Collaborate, and Listen” 

• “Stop, Drop, and Roll” 

• “Do or Do Not, There is No Try” 

• “Copy, Date, Calculate” 

• "Bears, Beets, Battlestar Galactica”