Hotel Operation Quiz

What are the income-generating departments of the hotel called?

• Front of the House

• Back of the House

• Service Departments

What is the phase called when guests inquire about accommodations?

• Pre-Arrival Phase

• Arrival Phase

• In-Stay Phase

• Departure Phase

• Post-departure Phase

What is the purpose of the departure phase?

• To check guests in

• To perform checkout procedures

• To clean rooms

What type of room is designed for a solo traveler?

• Single Room

• Double Room

• Suite Room

• Twin Room

What type of room is designed for two guests?

• Single Room

• Double Room

• Suite Room

• Twin Room

What type of room is a luxurious room which has enough, if not complete,

amenities, and sometimes, it consists of two or more rooms?

• Single Room

• Double Room

• Suite Room

• Twin Room

What type of room consists of two single beds designed for two

travelers?

• Single Room

• Double Room

• Suite Room

• Twin Room

What does 'DND' stand for in hotel terminology?

• Do Not Disturb

• Do Not Deliver

• Do Not Disturb Room

What is the first step in the guest room cleaning workflow?

• Enter the guest room

• Prepare room for cleaning

• Clean the bathroom

What is the role of the food and beverage department?

• To manage laundry services

• To maintain food quality and service

• To clean guest rooms