ICPM 2 - Chapter 3

Which of the following is true about routine technology?

• It is characterised by high task variety and low task analysability.

• Problems encountered while using it require significant nonprogrammed

  decision making.

• Regulating and controlling an organization that uses it is difficult.

• It is best suited for a company that uses an organic structure.

• Problems encountered while using it do not vary much.

Increasing the number of different tasks in a given job by changing the

division of labor is known as __________.

• Job characteristics

• Job simplification

• Span of control

• Job enrichment

• Job enlargement

Cultures whose values and norms fail to motivate or inspire employees and

lead to stagnation and, often, failure over time, are referred to as which of

the following?

• Aggressive cultures

• Flexible cultures

• Inert cultures

• Normative cultures

• Adaptive cultures

__________ is a shared set of beliefs, values, and norms that influence how

people and groups work together to achieve organisational goals.

• Organisational structure

• Organisational culture

• Organisational hierarchy

• Organisational effectiveness

• Organisational intelligence

Which type of organisational structure is composed of all the departments

that an organisation requires to produce its goods or services?

• Product structure

• Matrix structure

• Product team structure

• Functional structure

• Customer structure

A __________ is an organisational structure in which employees are

permanently assigned to a cross-functional team and report only to the

product team managers or to one of his or her direct subordinates.

• Matrix structure

• Product team structure

• Divisional structure

• Product structure

• Market structure

A __________ is an organisational structure in which each region of a country

or area of the world is served by a self-contained division.

• Matrix structure

• Geographic structure

• Divisional structure

• Product structure

• Market structure

The power to hold people accountable for their actions and to make

decisions concerning the use of organisational resources is best defined as

which of the following?

• Hierarchy of authority

• Authority

• Decentralizing authority

• Span of control

• Integrating mechanisms

__________ is the process of reducing the number of tasks that each worker

performs.

• Job characteristics

• Job simplification

• Span of control

• Job enrichment

• Job enlargement

Which of the following best defines shared behaviours and attitudes

regarding how employees are expected to conduct themselves on-the-job

and may include courtesy, honesty, and respect?

• Values

• Beliefs

• Norms

• Cultures

• Ethics