TOTAL QUALITY MANAGEMENT (TQM) IN THE TOURISM AND HOSPITALITY INDUSTRY

TOTAL QUALITY MANAGEMENT (TQM) IN THE TOURISM AND HOSPITALITY INDUSTRY

University

42 Qs

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TOTAL QUALITY MANAGEMENT (TQM) IN THE TOURISM AND HOSPITALITY INDUSTRY

TOTAL QUALITY MANAGEMENT (TQM) IN THE TOURISM AND HOSPITALITY INDUSTRY

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42 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the two main elements of tourism?

Movement and overnight stay

Accommodation and entertainment

Shopping and cultural experiences

Employment and permanent residence

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the defining aspect of the hospitality industry?

Focus on necessities and essentials

Focus on pleasure and luxury

Focus on transportation services

Focus on healthcare services

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the relationship between the tourism and hospitality industries?

Opposing

Independent

Symbiotic

Competitive

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the characteristic of tourism products related to intangibility?

They are mainly physical goods

They can be seen and touched before purchase

They cannot be experienced before purchase

They are easily stored for future sale

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the principle of 'Peak Performance' in TQM refer to?

Ignoring customer feedback

All personnel and processes operate at their best performance

Reducing employee involvement

Focusing on short-term gains

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main goal of Total Quality Management (TQM)?

To increase costs

To eliminate errors and improve processes

To ignore employee feedback

To reduce customer satisfaction

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the process-centered approach in TQM focused on?

Enhancing customer experience

Improving employee benefits

Reducing customer engagement

Optimizing production processes

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