9.1.2 Group Conflict and some revision

Which of the following is NOT a strategy used to manage group conflict?

• avoid

• compromise

• compete

• accommodate

• dissolve

Which 2 are examples of conflict caused organisational factors?

• you don't agree with the work tasks you have been assigned

• not wanting to work with someone because they offended at the office party

• you refuse to go to a meeting because your colleague is rude and interrupts everyone

• you don't want to work towards a goal because you don't agree that the team's plan to achieve it is the best way of doing it

Which 2 are examples of conflict caused interpersonal factors?

• falling out with a colleague because they are always late to work

• not wanting to work with someone because they offended at the office party

• you get angry because the equipments in the office is broken

• you don't want to work towards a goal because you don't agree that the team's plan to achieve it is the best way of doing it

what should go along the Y axis on this diagram?

• importance of achieving the goal

• importance of maintaining good relationships

• importance of group rewards

• importance of group trust

what should go along the X axis on this diagram?

• importance of achieving the goal

• importance of maintaining good relationships

• importance of group rewards

• importance of group trust

Jack and Jill cannot work together despite their manager trying to negotiate a compromise between them. So she decides to let them work individually and will choose the work from which of them that does the best. She will also look to fire the other.

This is an example of ...

• accomodation

• compromise

• avoidance

• compete

• collaborate

Jack and Jill are not able to agree on a solution to a problem at work. Rather than wasting time fighting about it, Jack decided that they will just use Jill's idea.

This is an example of ...

• accomodation

• compromise

• avoidance

• compete

• collaborate

Jack and Jill are not able to agree on a solution to a problem at work. Jack asks his manager if he can be assigned to a different team. His manager agrees to put him on another project.

This is an example of ...

• accomodation

• compromise

• avoidance

• compete

• collaborate

Jack and Jill both propose a solution to a problem at work. They both say that they do not really like the other's idea. Their manager tells them to scrap both ideas and come up with something new. They both work together and create a solution they both like.

This is an example of ...

• accomodation

• compromise

• avoidance

• compete

• collaborate

What are the defining characteristics of a work team?

• they have a leader

• they are a group

• they have a shared goal

• they compete against others