Professional Communication in the Workplace

Hey there! Imagine you're chatting with your friends Sophia, Mia, and Liam. What is the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else?

• Feedback

• Communication

• Fields of Experience

• Sender-Receiver Communication Model

Imagine you're in a classroom, and Samuel sends a secret message through a paper plane. The message moves through the air to the ___________, who completes the communication process by interpreting and assigning meaning to the message. This is also known as decoding.

• Sender

• Noise

• Feedback

• Receiver

Imagine Samuel and Charlotte are in a lively discussion. _____________ is the verbal and nonverbal cues they use to show their reactions. This can be eye contact, nodding, yeah’s and mmm-hmmm’s.

• Feedback

• Encoding

• Decoding

• Gestures

Ava and Ethan are discussing how messages are sent. Ava says, 'The sender then transmits the message through a __________, which is the method of delivery. For instance, text messages, emails, phone calls, and face-to-face interactions are all examples.'

• Receiver

• Sender

• Noise

• Channel

Imagine Liam is trying to send a secret message to Harper. Who is the person that initiates the communication and encodes the message?

• Channel

• Sender

• Noise

• Receiver

Imagine James and Abigail are trying to have a conversation, but _____________ keeps interrupting them. It includes anything that causes their attention to stray from the message. What is it?

• Shouting

• Feedback

• Noise

• Channel

Aiden is trying to send a secret message to Mia. The sender __________ the message. Can you help Aiden?

• Decodes

• Encodes

Imagine Isla sends a secret message to Ava. The receiver ___________ the message. What does Ava do?

• Decodes

• Encodes

Imagine Abigail and Samuel are having a chat. What consists of the beliefs, attitudes, values, and experiences that each brings to their conversation?

• Communication

• Field of Experience

• Sender-Receiver Communication Model

Ava and David are discussing their favorite hobbies. Do you think people who have similar fields of experience are more likely to understand one another?

• True

• False