Business Communication Chapter One Quiz

_______________ is/are words used in a spoken or written message

• Verbal symbols

• Nonverbal symbols

• Channels

• Jargon

A person who creates and shares a message is called ________.

• a player

• a messenger

• a sender

• feedback

A mode or form used to send a message is called _______.

• a receiver

• a channel

• interference

• a grapevine

A positive feeling or attitude toward others is _____.

• self-esteem

• charity

• goodwill

• background

All of the following items are examples of communication direction except ____.

• upward communication

• downward communication

• lateral communication

• side-to-side communication

How can you improve your listening skills?

• By talking more

• By practicing active listening

• By avoiding eye contact

• By thinking about something else

The response of a receiver to a message is called

• a channel

• feedback

• a sender

• an application

Data that should be kept private or secret is called _____.

• arcane information

• off the record information

• confidential information

• probing information

Things or conditions that interfere with communication are called ___.

• feedback

• hurdles

• barriers

• structures

Which of the following items should a good communicator try to avoid?

• reading

• communication barriers

• informal communication

• feedback