What does Apple do to help protect the planet and fight climate change? (Select two)

Use recycled and renewable materials in products

Create products that are more energy efficient

Run 50 percent of Apple-owned data centres, facilities and stores on renewable energy

What can you say to customers about how the iPhone 15 lineup is designed to be more durable than other phones? (Select ALL that apply)

“They have a strong aluminium or titanium design.”

“The Ceramic Shield front is tougher than any smartphone glass.”

“They’re water resistant to a depth of 6 metres for up to 30 minutes.”

“They’re made from hard-coated polycarbonate.”

What should you say to a customer about the A17 Pro chip in iPhone 15 Pro? (Select ALL that apply)

“You get incredible performance and efficiency.”

“It has a powerful GPU, so you can play games you’ve never seen on a smartphone before."

“It has the same fast CPU performance as the A16 Bionic chip in iPhone 15.”

Apple designs the hardware, software and services for iPhone. What can you say about how this provides a better experience? (Select ALL that apply)

“The Multi-Touch experience is smooth and responsive.”

“You get long battery life without sacrificing performance.”

“iPhone works seamlessly with other Apple products.”

“iPhone can run the same apps as Android devices.”

What should you say to customers about iPhone 15 Pro? (Select two)

“You’ll get fast performance and great mobile gaming experience with the A17 Pro chip.”

“It has a customisable Action Button so you can quickly access a favourite feature.”

“With Telephoto camera, you can capture photos with up to 2x optical zoom.”

“It has a Lightning connector and supports MagSafe charging.”

What can customers do with iOS on iPhone? (Select ALL that apply)

Customise how they appear on others’ devices when making a call

Automatically alert a friend or family member after reaching a destination

Interact with their favourite apps and get information directly on the Home Screen

Track a Pool Swim or Open Water Swim Workout

Why should find out your customer’s current iPhone model early in the conversation? (Select ALL that apply)

It helps you think on the latest iPhone models that will be new to them

It helps you ask relevant questions about features they may already use

It helps you know which accessories to recommend

It helps you guess whether they’ll upgrade today or not

Your customer seems interested in upgrading but changes his mind when he sees the price. What should you do next? (Choose the BEST answer)

Talk about offers or promotions to help make iPhone more affordable

Offer to show how some of the latest iPhone features work

Suggest coming back later to upgrade to a new iPhone

What can customers do with iPad and iPadOS 16?

Work with multiple apps at the same time

Share photos with friends and family

Keep track of friends’ gaming progress

Track workouts and monitor fitness

What question can you ask to include AppleCare+ in your iPad sale?

“Where will you use your iPad?”

“How will you charge your iPad when you’re away from home?”

“What will you use iPad for?”

“What kinds of things do you write, draw or create?”

What are some reasons for you to recommend Apple Watch with cellular? (Select ALL that apply)

Customers can check messages, calls and reminders when they’re running errands and not able to access their iPhone

Customers can answer calls, get directions, make purchases and respond to messages directly from Apple Watch even if their iPhone is at home or in the office

When going to the beach or pool, customers can swim or surf while leaving their iPhone somewhere safe and dry

When travelling and there’s no one to help taking photos, customer can use Camera Remote on the Apple Watch

What are the benefits of Backtrack feature in the Compass app on Apple Watch? (Select two)

It uses GPS data to create a path of where you have been so you can easily retrace your steps or get back on route.

You will get a target view of the direction of the saved position and an approximate distance of how far away it is.

You can mark a position (like the location of your tent) and see a list of your saved positions.

It turns on automatically in the background when you are away from any Wifi sources or your known locations like your home or office, just in case you need it.

Your customer wants to know more about heart rate tracking. What can you tell him/her? (Select ALL that apply)

“You can use iPhone to set up high or low heart rate notifications for Apple Watch.”

“Just open the Health app on iPhone for detailed charts and graphs of your heart rate data.”

“You can check your current heart rate on Apple Watch and see changes over time on iPhone.”

“You can only see your average rsting heart rate on iPhone.

You discovered that your customer is using an iPhone and wants to purchase an Apple Watch to stay connected. What can you tell your customer about staying connected with iPhone and Apple Watch? (Select ALL that apply)

“You can glance at Apple Watch to see who’s calling.”

“You can respond to a text on your wrist or use iPhone to send a longer message.”

“You can get email notifications on Apple Watch and then write a detailed response on iPhone.

“You can start a FaceTime video call from Apple Watch and continue it on iPhone.”

Which questions will help you learn the features your customers care about the most on a new Apple Watch? (Select two)

“Which Apple Watch model do you have now?”

“What do you enjoy about your current Apple Watch?”

“How often do you wear your Apple Watch?”

“Are you interested in seeing what’s new with the latest Apple Watch models?”

Your customer is thinking about upgrading from Apple Watch Series 4. Which features will be new to him on Series 9? (Select two)

Water resistance up to 50 metres

Salmah loves tracking her sleep and monitoring her health and wellness with her Apple Watch Series 5. What’s the best thing to tell her about Apple Watch Series 9?

“Apple Watch can sense night-time wrist temperature, which can give you insight into your overall well-being.”

“You can choose a watch case and band combination that’s carbon neutral.”

“The double-tap gestures makes it easier to answer a call or play and pause music - especially when your hands are full.”

Your customer is interested in an Apple Watch feature that you can’t show them. What’s the best thing you can do to help this customer?

Describe how they use the feature in their daily life.

Suggest going home and looking online for videos that explain how to use the feature.

Tell them about a different feature.

Azhar is switching from a PC laptop and wants to use Microsoft Word. What should you tell him about using Microsoft 365 on Mac? (Select ALL that apply)

“You can turn on Dark Mode so your content stands out while you work.”

“You can easily add annotations or sign Word documents with the Force Touch trackpad on Mac laptops.”

“You’ll need a separate Microsoft 365 subscription if you want to use Microsoft apps on your Apple devices.”

Camilla is worried that it will be difficult for her to move her files from her PC to her new Mac. What should you say to her? (Select ALL that apply)

“It’s convenient to chat with Apple Support if you need more help.”

“Migration Assistant will guide you through each step to move your files to your new Mac.”

“I can show you some external hard drives to help you move your data.”

“You’ll need an Ethernet cable to connect your new Mac to your old computer.”

Which questions can help you learn more about what your customers need in a new Mac? (Select three)

How often do you charge your Mac?

What kinds of apps do you use the most?

What do you want to use your Mac for?

Where did you buy your current Mac?

What should you ask customers to learn about their performance needs? (Select ALL that apply)

“Do you use your Mac for work or school?”

“Which apps do you use the most on your Mac?”

“When did you buy your current Mac?”

What should you ask to help customers decide between a 14-inch MacBook Pro with M3 and one with M3 Pro? (Select ALL that apply)

“Do you work with a lot of large files on your current Mac?”

“How many external displays would you like to connect to your new Mac?”

“What types of apps do you use on your current Mac?”

“Do you listen to a lot of music on your current Mac?”

What should you ask to help customers decide between a MacBook Air with M3 and one with M2?

“What sorts of things do you do with your Mac on a typical day?”

“How much storage do you use on your current Mac?”

“How often do you travel with your Mac?”

Your customer, Farouq, has an older 13-inch MacBook, but wants a larger screen for things like watching movies, posting to social media and browsing the web. You think a 15-inch MacBook Air with M3 might be right for him. Which advantage of M3 should you share with Farouq?

“You’ll get great performance and long battery life for streaming shows and editing photos for your posts.”

“The Neural Engine is great for AI and machine learning and powers features like Presenter Overlay and Reactions in video calls.”

“You’ll get features like hardware-accelerated mesh shading and ray tracing. So games are more immersive with realistic lighting, shadows and reflections.”

Your customer, Benny has an older iMac that his kids use for schoolwork and gaming, but he wants something faster and more compact. And everyone in his family has an iPhone. You think a 24-inch iMac with M3 might be right for him. Which of these advantages of M3 should you share with Benny? (Select ALL that apply)

“Your family can use many of the iPhone widgets they love on Mac.”

“The apps you use will launch quickly and run smoothly with the performance in the CPU and Neural Engine.”

“Games look extremely realistic thanks to the next-generation GPU in the M3 chip.”

“With multi-threaded performance, you can easily run apps like Adobe Lightroom.”

Lisa needs a compact, powerful laptop for analyzing data. And she wants something with even better graphics than her older Intel-powered MacBook Pro. You think the 14-inch MacBook Pro with M3 Pro might be a great option for her. Which of these advantages of M3 Pro should you share with Lisa? (Select ALL that apply)

“You can analyze data quickly and finish your projects sooner.”

“You'll get faster graphics performance.”

“You can find photos of friends and family faster and more easily with the 16-core Neural Engine.”

A group of customers walk into your store. They’re a video editor and 3D artist who wants to upgrade from an older iMac Pro. They want a powerful desktop that can handle massive projects with 4K and higher resolution. You think Mac Studio with M2 Ultra might be right for them. Which of these advantages of M2 Ultra should you share with them? (Select ALL that apply)

“You can export your videos more quickly and work with massive 3D environments.”

“You’ll have plenty of power and space for all your work with up to 192GB of unified memory and up to 8TB or storage.”

“Mac Studio can sit on your desk and tuck under most displays - so it will fit where your iMac Pro did.”

Maria is considering upgrading his 21.5-inch iMac for work. What should you say to help him understand the advantages of the M3 chip on iMac? (Select two)

“Performance is up to four times faster than your Intel iMac, so apps you use for work will be more responsive.”

“iMac is configurable with up to 24GB of unified memory, so you can work with large files or even pro-level apps.”

“You can keep using Boot Camp to run the Microsoft 365 apps you use for work.”

“You'll get a display with an industry-leading anti-reflective coating for comfort and readability.”

Kamal is using a 2017 MacBook Air to watch videos and browse the web. Which demos should you share to help them imagine using the latest MacBook Air? (Select ALL that apply)

Open Safari and any other apps they use, and point out how fast apps open and load content.

Play a video from the Photos app and point out the even brighter and more colourful display.

Play a movie trailer in the Apple TV app, and point out the wide stereo sound and Dolby Atmos playback.

Close MacBook Air and have your customers hold it to feel the thin, light design.

Intermediate Asssessment

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5th Grade

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49 questions

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When using the Continuity Camera feature on Mac, which iPhone models would allow you to use the Centre Stage feature?

iPhone X or later with iOS 16 or later

iPhone 11 or later with iOS 16 or later

iPhone 12 or later with iOS 16 later

iPhone 13 or later with iOS 16 or later

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: Continuity features work when both the iPhone and Mac have turned Bluetooth on, connected to the same WiFi network, and are signed on to iCloud using the same Apple ID.

TRUE

FALSE

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which features can users enjoy if they use the iPhone as webcam for their Mac?
(Select three)

Studio Light

Portrait

Panorama

Centre Stage

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False:
Handoff works on third party apps such as Google Chrome, as long as the app is installed on both Mac and iPhone.

TRUE

FALSE

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Your customer loves their iPhone and is considering buying their first Mac laptop for work.. What kind of things can they do with iPhone and Mac together?
(Select two)

Start an email on iPhone and finish on Mac

Use one keyboard and mouse for both iPhone and Mac

Copy images from iPhone and paste them into a presentation on Mac

Use Stage Manager to organise their open apps and windows

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You can use iPhone or iPad to scan a document and it will instantly appear in a note on Mac. What is the feature called?

Handoff

Universal Clipboard

AirPlay

Continuity Camera

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Your customer has an iPhone and is considering iPad for work. What kinds of things he can do with iPhone and iPad together?
(Select two)

Unlock his iPad with his iPhone

Start an email on iPhone and finish on iPad

Use iPad as a secondary display for his iPhone

Copy images from iPhone and paste them into a note on iPad

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Intermediate Asssessment

When using the Continuity Camera feature on Mac, which iPhone models would allow you to use the Centre Stage feature?

True or False: Continuity features work when both the iPhone and Mac have turned Bluetooth on, connected to the same WiFi network, and are signed on to iCloud using the same Apple ID.

Which features can users enjoy if they use the iPhone as webcam for their Mac? (Select three)

True or False:Handoff works on third party apps such as Google Chrome, as long as the app is installed on both Mac and iPhone.

Your customer loves their iPhone and is considering buying their first Mac laptop for work.. What kind of things can they do with iPhone and Mac together? (Select two)

You can use iPhone or iPad to scan a document and it will instantly appear in a note on Mac. What is the feature called?

Your customer has an iPhone and is considering iPad for work. What kinds of things he can do with iPhone and iPad together? (Select two)

What does Apple do to help protect the planet and fight climate change? (Select two)

What can you say to customers about how the iPhone 15 lineup is designed to be more durable than other phones? (Select ALL that apply)

True or False: Unlike other smartphones, iPhone holds its value over time and has a higher trade-in value.

Access all questions and much more by creating a free account

Similar Resources on Wayground

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Discover more resources for Others

Which features can users enjoy if they use the iPhone as webcam for their Mac?
(Select three)

True or False:
Handoff works on third party apps such as Google Chrome, as long as the app is installed on both Mac and iPhone.

Your customer loves their iPhone and is considering buying their first Mac laptop for work.. What kind of things can they do with iPhone and Mac together?
(Select two)

Your customer has an iPhone and is considering iPad for work. What kinds of things he can do with iPhone and iPad together?
(Select two)

What does Apple do to help protect the planet and fight climate change?
(Select two)

What can you say to customers about how the iPhone 15 lineup is designed to be more durable than other phones?
(Select ALL that apply)