Drivers of Change

Which environment includes the legal environment as a driver of change?

• Internal Environment

• Operating Environment

• Macro-environment

• Technological Environment

Which of the following is NOT a part of the Internal Environment?

• Organisational Structure

• Owners/Managers

• Organisational culture

• Competition

What is the primary focus of the Operating Environment in the context of business change?

• Corporate culture

• Management style

• Competition

• Legislative environment

What is the role of corporate culture in a business?

• It is irrelevant

• It can be a driver of change

• It only affects marketing

• It only affects legal matters

What is necessary to send to employees about the change?

• A clear and structured message

• A financial report

• A new job description

• A list of new rules

What role does management play in bringing about change?

• A) A minor role

• B) A pivotal role

• C) No role

• D) A supportive role

Which of the following is a key activity for management to influence change?

• A) Avoiding communication

• B) Liaising

• C) Ignoring stakeholders

• D) Resisting change

Which management style involves the manager having total control and making all the decisions?

• Autocratic

• Persuasive

• Consultative

• Participative

Which management style includes the participation of stakeholders in the change process?

• Autocratic

• Persuasive

• Consultative

• Participative

Which management style is characterized by the manager maintaining control over the change while persuading others to follow?

• Autocratic

• Persuasive

• Consultative

• Participative