Communication Skills Quiz

Which skill involves understanding what someone is saying?

• Assertiveness

• Body Language

• Active Listening

• Public Speaking

What does body language include?

• Speaking loudly

• The language of your posture, gestures, and facial expressions

• Writing clearly

• Listening attentively

What is the main focus of active listening?

• Speaking up for yourself

• Paying full attention to and understanding what someone is saying

• Using gestures

• Maintaining good posture

Which skill involves confidently speaking up for yourself without being rude?

• Active Listening

• Assertiveness

• Body Language

• Public Speaking

What does collaboration help to achieve?

What does EQ stand for?

• Emotional Quotient

• Emotional Quality

• Emotional Question

• Emotional Query

What is the skill of noticing and understanding your own feelings and others' feelings called?

• Empathy

• Feedback

• Emotional Intelligence

• Sympathy

Which term refers to comments given to help someone improve their performance or behavior?

• Empathy

• Sympathy

• Feedback

• Emotional Intelligence

Which of the following is NOT a part of empathy?

• Understanding how someone else feels

• Caring about how someone else feels

• Ignoring how someone else feels

• Putting yourself in someone else's shoes

What is the purpose of feedback?

• To ignore someone's performance

• To help someone improve their performance or behavior

• To understand your own feelings

• To put yourself in someone else's shoes