Email Etiquettes Quiz(G8-MT)

What is the difference between a Formal and Informal email?

• Formal emails use slang and abbreviations, while Informal emails are strictly professional

• Formal emails are written to people in authority or unknown individuals, while Informal emails are for friends and family

• Formal emails are always longer than Informal emails

• Formal emails are written to people you know well, while Informal emails are for strangers

Which of the following is a Do's in writing an email?

• Write in multiple colors for creativity

• Be concise and to the point

• Use slang and abbreviations

• Use all capital letters for emphasis

What is a common Don't in writing an email?

• Write in all capital letters

• Use abbreviations for brevity

• Attach unnecessary files

• Use emoticons to express emotions

How should you start an email of complaint?

• Attach supporting documents first

• Explain the problem and greet the recipient

• Write about your resolution without mentioning the issue

• Skip the greeting and directly state the complaint

Which salutation is appropriate for a Formal email?

• Hi Joe

• Dear Sir/Madam

• Hello Claire

• Joe,

What should you include in the Main body when apologizing in an email?

• Express dissatisfaction with the recipient

• Promise to repeat the mistake

• Apologize for the trouble caused

• Attach unnecessary files

How should you end a Formal email?

• Take care

• Love

• Thanks

• Hope to hear from you soon

What is a common Don't in writing an email?

• Use multiple colors for emphasis

• Use slang and abbreviations

• Write in all capital letters

• Attach necessary files

What should you include in the Opening of an email?

• Explain the problem and greet the recipient

• Skip the greeting and directly state the complaint

• Attach supporting documents first

• Write about your resolution without mentioning the issue

Which salutation is appropriate for an Informal email?

• To whom it may concern

• Dear Sir/Madam

• Dear Mr/ Ms Jones

• Hi Dennis