12 Business Chapter 8-9 Revision

Match the following definitions

• Vision for Change

• a professional who provides expert advice in a

  particular area to a business

• Change

• the function or practice in business to become different

• Change Management

• providers of expert knowledge in a

  particular field to a business

• Professional Services

• a desired or future state in which the organisation will be after a change has been implemented

• Consultant

• a planned and structured approach that moves a business from its current state to a desired future state

Organize these business environments into the right categories

Groups:

(a) Internal Environment

,

(b) External Operating Environment

,

(c) External Macro Environment

• Political

• Organisational culture

• Economic

• Socio-economic

• Technological

• Suppliers

• Owners/ managers

• Employees

• Environmental

• Organisational structure

• Competitors

• Customers

• Legal

• Ethical

Responding to technological change. Place these in order.

a

b

c

Change

Forces

Enables

Place these in the correct order for vision for change

a

b

c

Change

Strategic plan

Vision for change

Organize these options into the right categories for consultants and professional services

Groups:

(a) Consultants

,

(b) Professional Services

• lawyers – experts on legal matters

• identify ways to reduce costs

• accountants – experts on financial matters

• examine a business’s processes to find

  improvements that will assist future growth

• determine strategies to regain market share

• complete a cost–benefit analysis to determine

  opportunities for growth

• find opportunities to differentiate a business from its competitors

Match the following for Lewin's Model of Change

• Change

• In this stage, the changes made are solidified and normalised within a business. The change becomes

  permanent and stability is regained.

• Refreeze

• In this stage, the actual change takes place. This is the implementation step and requires stakeholders to

  embrace the change for it to be effective

• Unfreeze

• This step involves preparing all stakeholders to accept the change. In this stage the business needs to

  communicate and prepare for the change

Organize Lewin's Model for Change into the right categories

Groups:

(a) Unfreeze

,

(b) Change

,

(c) Refreeze

• Prepare for the change

• Communicate the change

• Manage the change

• Sustain the change

• Determine the change

• Implement the change

• Solidify the change

• Involve all stakeholders

• Celebrate the success

Match the following definitions for Lewin's Force Field Analysis

• Restraining forces

• the forces that resist a change

• Drivers of change

• a tool used to identify and analyse

  the positive factors (driving forces) and negative factors

  (restraining forces) in an environment where change is

  occurring

• Force Field Analysis

• the forces that support a change

Label the diagram for Lewin's Force Field Analysis

a

b

c

Restraining forces

Change

Driving forces

Organize these fictitious options for Lewin's Force Field Analysis into the right categories

Groups:

(a) Driving forces

,

(b) Restraining forces

• Need to improve the speed of production

• Need to raise output volume

• Maintenance costs are increasing

• Cost of the new technology

• Staff are reluctant

• Downtime during the upgrade

• Good relationship with existing

  suppliers

• Customers are demanding new products