12 Business Chapter 8-9 Revision

Match the following definitions

• Change Management

• a professional who provides expert advice in a

  particular area to a business

• Professional Services

• a planned and structured approach that moves a business from its current state to a desired future state

• Change

• a desired or future state in which the organisation will be after a change has been implemented

• Consultant

• the function or practice in business to become different

• Vision for Change

• providers of expert knowledge in a

  particular field to a business

Organize these business environments into the right categories

Groups:

(a) Internal Environment

,

(b) External Operating Environment

,

(c) External Macro Environment

• Organisational culture

• Competitors

• Political

• Ethical

• Employees

• Owners/ managers

• Legal

• Technological

• Socio-economic

• Environmental

• Economic

• Suppliers

• Customers

• Organisational structure

Responding to technological change. Place these in order.

a

b

c

Change

Enables

Forces

Place these in the correct order for vision for change

a

b

c

Strategic plan

Vision for change

Change

Organize these options into the right categories for consultants and professional services

Groups:

(a) Consultants

,

(b) Professional Services

• identify ways to reduce costs

• accountants – experts on financial matters

• lawyers – experts on legal matters

• determine strategies to regain market share

• complete a cost–benefit analysis to determine

  opportunities for growth

• examine a business’s processes to find

  improvements that will assist future growth

• find opportunities to differentiate a business from its competitors

Match the following for Lewin's Model of Change

• Change

• This step involves preparing all stakeholders to accept the change. In this stage the business needs to

  communicate and prepare for the change

• Unfreeze

• In this stage, the actual change takes place. This is the implementation step and requires stakeholders to

  embrace the change for it to be effective

• Refreeze

• In this stage, the changes made are solidified and normalised within a business. The change becomes

  permanent and stability is regained.

Organize Lewin's Model for Change into the right categories

Groups:

(a) Unfreeze

,

(b) Change

,

(c) Refreeze

• Celebrate the success

• Involve all stakeholders

• Prepare for the change

• Implement the change

• Sustain the change

• Determine the change

• Solidify the change

• Communicate the change

• Manage the change

Match the following definitions for Lewin's Force Field Analysis

• Restraining forces

• a tool used to identify and analyse

  the positive factors (driving forces) and negative factors

  (restraining forces) in an environment where change is

  occurring

• Force Field Analysis

• the forces that support a change

• Drivers of change

• the forces that resist a change

Label the diagram for Lewin's Force Field Analysis

a

b

c

Driving forces

Change

Restraining forces

Organize these fictitious options for Lewin's Force Field Analysis into the right categories

Groups:

(a) Driving forces

,

(b) Restraining forces

• Staff are reluctant

• Need to raise output volume

• Cost of the new technology

• Maintenance costs are increasing

• Need to improve the speed of production

• Downtime during the upgrade

• Good relationship with existing

  suppliers

• Customers are demanding new products