12 Business Chapter 8-9 Revision

Match the following definitions

• Professional Services

• a professional who provides expert advice in a

  particular area to a business

• Change

• a planned and structured approach that moves a business from its current state to a desired future state

• Consultant

• a desired or future state in which the organisation will be after a change has been implemented

• Vision for Change

• providers of expert knowledge in a

  particular field to a business

• Change Management

• the function or practice in business to become different

Organize these business environments into the right categories

Groups:

(a) Internal Environment

,

(b) External Operating Environment

,

(c) External Macro Environment

• Economic

• Socio-economic

• Organisational culture

• Customers

• Employees

• Environmental

• Ethical

• Technological

• Legal

• Organisational structure

• Suppliers

• Political

• Competitors

• Owners/ managers

Responding to technological change. Place these in order.

a

b

c

Forces

Change

Enables

Place these in the correct order for vision for change

a

b

c

Change

Vision for change

Strategic plan

Organize these options into the right categories for consultants and professional services

Groups:

(a) Consultants

,

(b) Professional Services

• accountants – experts on financial matters

• identify ways to reduce costs

• lawyers – experts on legal matters

• examine a business’s processes to find

  improvements that will assist future growth

• determine strategies to regain market share

• find opportunities to differentiate a business from its competitors

• complete a cost–benefit analysis to determine

  opportunities for growth

Match the following for Lewin's Model of Change

• Refreeze

• In this stage, the changes made are solidified and normalised within a business. The change becomes

  permanent and stability is regained.

• Unfreeze

• In this stage, the actual change takes place. This is the implementation step and requires stakeholders to

  embrace the change for it to be effective

• Change

• This step involves preparing all stakeholders to accept the change. In this stage the business needs to

  communicate and prepare for the change

Organize Lewin's Model for Change into the right categories

Groups:

(a) Unfreeze

,

(b) Change

,

(c) Refreeze

• Involve all stakeholders

• Prepare for the change

• Solidify the change

• Implement the change

• Determine the change

• Manage the change

• Communicate the change

• Sustain the change

• Celebrate the success

Match the following definitions for Lewin's Force Field Analysis

• Drivers of change

• the forces that resist a change

• Restraining forces

• a tool used to identify and analyse

  the positive factors (driving forces) and negative factors

  (restraining forces) in an environment where change is

  occurring

• Force Field Analysis

• the forces that support a change

Label the diagram for Lewin's Force Field Analysis

a

b

c

Change

Driving forces

Restraining forces

Organize these fictitious options for Lewin's Force Field Analysis into the right categories

Groups:

(a) Driving forces

,

(b) Restraining forces

• Good relationship with existing

  suppliers

• Maintenance costs are increasing

• Staff are reluctant

• Need to improve the speed of production

• Downtime during the upgrade

• Need to raise output volume

• Cost of the new technology

• Customers are demanding new products