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Refresher
Quiz
•
Business
•
Professional Development
•
Practice Problem
•
Hard
Leonor Uy
Used 3+ times
FREE Resource
Enhance your content in a minute
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a CM asked a waitlist question, and investigation shows they are NOT waitlisted for any assignments, what tag should we add?
~Waitlist
Both the ~Waitlist and ~Job Question_Not yet on job tags
~Job Question_Not yet on job
~Incomplete question
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a CM asked a waitlist question, and investigation shows they are waitlisted, what tag should we add?
~Waitlist
Both the ~Waitlist and ~Job Question_Not yet on job tags
~Job Question_Not yet on job
~Incomplete question
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"Why am I seeing an overlapping warning?"
Your investigation shows that CM is on job, what tag should we add?
~Job question_On job
~Job question_Not yet on job
~Waitlist
~Job Search
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"Why am I seeing an overlapping warning?"
Your investigation shows that CM is NOT on job, what tag should we add?
~Job question_On job
~Job question_Not yet on job
~Waitlist
~Job Search
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"I need to use sick pay for Thursday and Friday this week and Saturday next week."
Request a doctor's note since CM is requesting 3 days of sick pay.
Request a doctor's note since CM did not share the reason why they want to use sick pay.
Process sick pay request as normal.
Send the ~Sent Home / client Cancel - Proper Notification macro and close ticket.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"I need to use sick pay for Thursday and Friday, and Saturday this week."
Request a doctor's note since CM is requesting 3 days of sick pay.
Request a doctor's note since CM did not share the reason why they want to use sick pay.
Process sick pay request as normal.
Send the ~Sent Home / client Cancel - Proper Notification macro and close ticket.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CM prompts "Pay Help".
Who can cater these types of tickets?
Payroll Team
Tier 2
Group 2
Group 1
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