Communication and Confidentiality Quiz

What are the two types of communication?

• Verbal and nonverbal
• Written and spoken
• Formal and informal
• Direct and indirect

Which of the following is NOT a guideline for effective communication?

• Using familiar words
• Being brief and concise
• Giving facts and being specific
• Using complex language

What are the components of communication?

• Sender, message, and receiver
• Prejudice, attitudes, and personality
• Verbal and nonverbal
• Psychological, cultural, and physical barriers

What are some common barriers to communication?

• Psychological attitudes and prejudice
• Cultural diversity
• Physical disabilities
• All of the above

How can health care workers communicate with the hearing impaired?

• Using body language and gestures
• Speaking loudly
• Avoiding eye contact
• Writing messages if necessary

What is an important guideline for communicating with visually impaired patients?

• Speaking quickly
• Using complex medical terms
• Encouraging them to rush their speech
• Allowing them to try and speak

Why is it important to respect cultural diversity in healthcare?

• To avoid conflicts
• To provide holistic care
• To promote equality
• All of the above

What is the purpose of the medical record?

• To track patient's social media activity
• To record personal opinions
• To document a person's condition and response to treatment
• To share personal information with others

What is the difference between reporting and recording?

• Reporting is oral, while recording is written
• Reporting is written, while recording is oral
• Reporting is for patients, while recording is for healthcare workers
• Reporting is for emergencies, while recording is for routine care

What should be included in objective observations?

• Personal opinions
• Reasons for the patient's condition
• What the healthcare worker saw
• Subjective feelings of the patient