
Disruptive Passangers
Authored by claudia ordoñez
English
12th Grade
Used 26+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first point of contact for passengers with complaints or disruptive behavior?
Passengers
Ground Crew
Flight Attendants
Pilots
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the key skill to effectively respond to passenger complaints?
Ignore the passenger
Raise voice
Avoid listening
Demonstrate empathy
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should flight attendants do to de-escalate conflicts?
Use jargon
Avoid eye contact
Maintain composure
Raise voice
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should flight attendants do if a passenger's behavior persists?
Ignore the behavior
Offer rewards
Follow airline procedures
Leave the situation
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should flight attendants do to address disruptive passenger behavior?
Ignore the behavior
Encourage disruptive behavior
De-escalate the situation
Avoid consequences
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should flight attendants do if a situation escalates?
Leave the scene
Follow appropriate protocols
Ignore the situation
Intervene personally
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should flight attendants do to enforce airline policies?
Ignore policies
Avoid documentation
Be flexible
Be prepared to enforce policies
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