Customer Sevice

CHARACTERISTICS OF FICKLY CUSTOMERS.

• Older customers

• Angry customers

• Starving Customers

• Customers who have high needs

What is the first thing that you need to do to handle fickly customers?

• Ask questions

• Listening

• Solve problems

• Show sympathy

what is the definition of Motivation?

• Working together to be more effective.

• The way in which individuals see themselves and how others see them.

• Feeling or attitude of an individual or group towards work, supervisor or company.

• A desire that comes from the individual himself

What is the importance of teamwork in a professional setting?

• Increases productivity and efficiency

• Creates a competitive environment

• Leads to conflicts among team members

• Reduces communication within the team

How can active listening benefit customer service?

• It helps in understanding customer needs

• It speeds up the interaction process

• It allows the customer to vent their frustrations

• It leads to miscommunication

Why is problem-solving an important skill in the workplace?

• It improves efficiency and productivity

• It creates unnecessary delays

• It hinders team collaboration

• It increases employee turnover

What are the factors that contribute to motivation?

• Salary, benefits, and job security.

• Respect for others, challenging job, and encouragement from management.

• Positive attitude, teamwork, and good customer relationships.

• All of the above.

What is the definition of morale?

• Morale is the feeling or attitude of an individual or group towards their work, supervisor, or company.

• Morale is the level of productivity in the workplace.

• Morale is the quality of customer service provided.

• Morale is the level of employee satisfaction with their salary and benefits.

What is the main way to improve self-concept?

• Seeking constant feedback from others.

• Attending self-improvement workshops.

• Self-assessment and evaluation.

• Surrounding oneself with positive people.

What are the two types of needs mentioned in the notes?

• Primary needs and secondary needs

• Physical needs and emotional needs

• Personal needs and professional needs

• Luxury needs and essential needs