
Customer Sevice
Authored by Nurrazzey Yatulaqma Jamain
Fun
University
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13 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
CHARACTERISTICS OF FICKLY CUSTOMERS.
Older customers
Angry customers
Starving Customers
Customers who have high needs
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the first thing that you need to do to handle fickly customers?
Ask questions
Listening
Solve problems
Show sympathy
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
what is the definition of Motivation?
Working together to be more effective.
The way in which individuals see themselves and how others see them.
Feeling or attitude of an individual or group towards work, supervisor or company.
A desire that comes from the individual himself
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the importance of teamwork in a professional setting?
Increases productivity and efficiency
Creates a competitive environment
Leads to conflicts among team members
Reduces communication within the team
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
How can active listening benefit customer service?
It helps in understanding customer needs
It speeds up the interaction process
It allows the customer to vent their frustrations
It leads to miscommunication
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Why is problem-solving an important skill in the workplace?
It improves efficiency and productivity
It creates unnecessary delays
It hinders team collaboration
It increases employee turnover
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What are the factors that contribute to motivation?
Salary, benefits, and job security.
Respect for others, challenging job, and encouragement from management.
Positive attitude, teamwork, and good customer relationships.
All of the above.
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