Rise Up Customer Service Lesson 1: Welcome to retail

Rise Up Customer Service Lesson 1: Welcome to retail

12th Grade

15 Qs

quiz-placeholder

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Rise Up Customer Service Lesson 1: Welcome to retail

Rise Up Customer Service Lesson 1: Welcome to retail

Assessment

Quiz

Business

12th Grade

Easy

Created by

Marish Varley

Used 10+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is retail?

The process of manufacturing products for wholesale

The process of selling products and/or services to customers to earn a profit

The process of distributing products to manufacturers

The process of providing financial services to businesses

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who is a customer in the retail context?

A person who produces goods for sale

A person who purchases goods or services from a business

A person who distributes goods to retailers

A person who works for a manufacturer

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of a service?

Clothing

Household items

Lawn mowing

Food

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In a distribution channel, who typically buys large quantities of products directly from the manufacturer?

Retailer

Consumer

Wholesaler

Distributor

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following best describes omnichannel retailing?

Offering customers multiple options to interact with physical stores only

Integrating multiple channels of a retail ecosystem to create a seamless consumer experience

Providing products only through online stores

Using catalogs as the primary sales channel

6.

OPEN ENDED QUESTION

3 mins • 1 pt

Retailers sell both products and services. T/F

Evaluate responses using AI:

OFF

7.

OPEN ENDED QUESTION

3 mins • 1 pt

E-commerce grew 300% between 2000-2018. T/F

Evaluate responses using AI:

OFF

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