Rainbow Day 1- Call Control Quiz

How do we determine the customer issue?

• Listening

• Asking

• Taking to the customer

• Ignoring the customer

What is an example of paraphrasing?

• Let me transfer you to my supervisor.

• To make sure I understand you need assistance with ......

• Can you repeat the issue please.

• I don't understand what you want

There are 7 Most important tips to improve your call control.

• True

• False

What are some tips when dealing with irate customers? Select all that Apply.

• Dont take it personal

• Listen carefully

• Take notes

• Stay committed to the customer

• Offer to transfer to supervisor

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is the act of supporting and advocating for customers in their discovery, use, optimization and troubleshooting of a product, providing the best experience over the phone?